At Ideal Credit, we take all complaints seriously and aim to resolve them as quickly and fairly as possible.

If you have a reason to complain, please contact our team by calling 01422 350770 or emailing info@idealcredit.uk.

We will acknowledge your complaint within 5 working days and aim to provide a full response within 4 weeks. If your complaint is more complex and requires additional time, we will keep you updated on our progress. In any case, we will issue a final response within 8 weeks of receiving your complaint.

If you remain unhappy with our final response, or if we have not resolved your complaint within 8 weeks, you can refer the matter to the Financial Ombudsman Service.

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

You must refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response.